Fixed Term Contract – 10 months Maternity Cover

Location – Kingston Upon Thames

Role – Hybrid (3 days in office per week)

Start Date – December 2024

Are you passionate about travel and adventure and love social media and marketing? We're seeking a proactive, creative and analytical Digital Social Media Executive to join our marketing team at TruTravels in our Kingston Upon Thames office. The ideal candidate will play a key role in building and enhancing our social media presence across multiple platforms, engaging with our community and contributing to our broader marketing strategy. This role is perfect for someone with a strong grasp of social media management, content creation and digital marketing strategy, ideally with a passion for travel and brand storytelling. The successful applicant will be based in London and would be happy to be in the office 3 days per week.

Who we are:

We’re TruTravels and we’re a tour operator with a difference… We don’t do average. We only do mind blowingly awesome!! Our trips simplify life by including all accommodation, activities and transport, creating a hassle-free travel style where everyone has the same experience. Our customers spend more time having fun and less time worrying about budget. Our laidback and youthful approach makes our customers feel at ease in unfamiliar surroundings and connected to a group of people who have now become their family. In a nutshell, we offer life changing experiences. Game changing travel. Our TruFamily are what makes us Tru. Joining the TruCrew offers opportunities for growth, incredible experiences and learning whilst working in a fun, dynamic environment.

What you’ll do:

Responsibilities:

• Social Media Management
• Content Creation: Develop, design, and manage content across all digital channels, including Facebook, Instagram, TikTok, Twitter, Pinterest, LinkedIn and YouTube. Adapt content to suit platform-specific nuances and audience preferences.
• Platform Posting: Maintain a consistent posting schedule across platforms, including Instagram, Facebook, LinkedIn and TikTok
• Engagement & Community Management: Actively engage with followers, respond to DMs, moderate discussions in our Facebook Community Group and engage with other brands and influencers via comments and Stories.
• User-Generated Content (UGC): Create several UGC-style videos per week to foster authentic brand engagement.
• Strategic Content Development
• Content Planning: Collaborate closely with the marketing team to develop and implement creative, engaging social media content strategies that align with broader marketing goals.
• Creative Campaigns: Develop campaign ideas, contribute to content calendars and adapt content to reflect current trends and seasonal events.
• SEO & Blog Writing: Work with the team to create blog posts that drive SEO, build brand presence and resonate with our audience.
• Cross-functional Collaboration: Partner with teams in product, sales, customer experience and impact initiatives to align content and support launches, ad campaigns and community impact projects.

Analytics & Reporting:

• Performance Tracking: Monitor, track, analyse and report on performance across social channels using tools like Google Analytics and Facebook Insights. Use insights to optimize strategies and content.
• Continuous Improvement & Trend Analysis
• Trends & Insights: Stay informed on the latest social media trends, tools and best practices and apply these insights to enhance our social media presence.
• Brand Growth Initiatives: Set targets for increasing brand awareness and customer engagement, proposing fresh ideas to grow our reach and deepen engagement.

Requirements:

• Experience: 1-2 years in social media management, digital marketing, or a similar role with a proven ability to increase engagement and brand visibility.
• Social Media Expertise: Strong understanding of major social media platforms, algorithms and content optimization strategies.
• Organizational Skills: Highly organized, efficient and capable of managing a content schedule and multiple projects simultaneously.
• Data-Driven: Confident in interpreting analytics and presenting data to senior management to guide decision-making.
• Content Creation Skills: Proficiency in graphic design, video editing and creating digital assets is an advantage.
• SEO & Blog Writing: Working knowledge of SEO principles and blog writing to support content visibility and engagement.
• Flexibility & Initiative: Ability to adapt to changing priorities, take initiative and independently seek out creative ways to enhance the brand’s social media presence.
• Experience with paid ad campaigns is preferable but not required.

What we are looking for:

• Passion for Travel: An enthusiasm for travel and adventure, reflected in the ability to create aspirational and relatable content.
• Team-Oriented: A strong communicator who thrives in a team setting and is excited to grow within the marketing department.
• Strategic Thinker: Proactive and forward-thinking in developing creative strategies that align with brand objectives.
• Analytical & Detail-Oriented: Comfortable with data and reporting, with a keen eye for detail and a methodical approach to content and campaign tracking.

What’s in it for you?

Competitive salary

Opportunity to travel both across the UK & Internationally

An amazing team culture where your ideas will be at the forefront of driving the business

Opportunity to take ownership of something and develop your skills

Fun! We can’t expect to deliver the best travel experiences on the planet if our team are not enjoying themselves

To apply please e-mail Roxanne at recruitment@trutravels.com with a cover letter explaining why you are the perfect person for this role.

Sales Executive

Location – Kingston Upon Thames (Hybrid, 3 days in the office per week)

Start Date: December 2024

Are you passionate about travel, adventure and love sales? We're seeking a dynamic and detail-orientated Sales Executive to join our team at TruTravels in Kingston. We are looking for someone who is confident in their ability to provide confidence and excitement to travellers who are about to travel out to destinations for the trip of a lifetime! We’re looking for someone who is proactive, passionate about travel as well as sales and wants to combine their love of travel with work! The successful applicant will be based in London and would be happy to be in the office in Kingston Upon Thames, 3 days per week.

Who we are:

We’re TruTravels and we’re a tour operator with a difference… We don’t do average. We only do mind-blowingly awesome. Our trips simplify life by including all accommodation, activities, and transport, creating a hassle-free travel style where everyone has the same experience. Our customers spend more time having fun and less time worrying about budget. Our laidback and youthful approach makes our customers feel at ease in unfamiliar surroundings and connected to a group of people who have now become their family. In a nutshell, we offer life-changing experiences. Game-changing travel. Joining the TruCrew offers opportunities for growth, incredible experiences and learning whilst working in a fun, dynamic environment.

What you’ll do:

You will be our connector, creating that first and lasting impression on all customers. You’ll offer relentless customer service by building relationships with our travellers with the aim of simplifying life and offering a hassle-free booking service. Your knowledge and passion create a bond with travellers that leaves them feeling confident and excited for the adventure of a lifetime.

As a Sales Executive in Tru, you’ll be the point of contact for prospective travellers, delivering exceptional customer service and guiding clients toward their dream tours. You’ll play a crucial role in driving revenue by connecting travellers with the most suitable tour options, assisting with last-minute bookings, and ensuring each customer enjoys a seamless experience.

Responsibilities:

Sales & Conversion: 

• Drive sales by matching travellers with the most suitable tours based on their interests and needs. Maximize conversion rates by actively managing inquiries and following up on leads promptly and professionally. Maintain a thorough understanding of weekly and monthly performance targets, working collaboratively with the team to achieve these goals.

Customer Service:

Serve as the primary contact for travellers, providing excellent support via phone, email, and live chat. Address inquiries with a professional and friendly approach, ensuring a high level of customer satisfaction.​​​​​

Collaboration with Operations:

• Coordinate with the operations team to manage last-minute tour requests and secure bookings efficiently. Communicate customer needs accurately to ensure a smooth and organized travel experience.

Pre-Tour Coordination:

• Ensure customers have all necessary tour information and documentation for a seamless pre-tour experience.
• Promptly address any questions customers may have, providing clear and accurate information to enhance their trip preparation.

Marketing Support:

• Provide continuous feedback to the marketing team to ensure effective communication of key sales messages across social media and other channels.
• Contribute insights on customer needs and preferences to help shape targeted marketing campaigns.

Continuous Improvement:

• Commit to ongoing learning and improvement, staying informed about the latest trends in travel and sales. Proactively suggest process improvements and efficiencies to enhance team performance and customer satisfaction.

Requirements:

• Minimum of 2 years in a travel sales role or similar position.
• Passionate about travel, with a strong knowledge of our destinations.
• Excellent communication skills, both verbal and written, with the ability to engage and persuade diverse audiences.
• Proven track record in sales with the ability to meet and exceed targets.
• Team-oriented with a willingness to collaborate across departments and contribute to various aspects of the business.

What we are looking for:

• Great attention to detail
• Sales driven individual
• Hard-working individual
• Eager and willing to learn
• Fluent in English
• Has a strong sense of commitment
• Proactive, Self-motivated, responsible, organized, trustworthy, hardworking individuals - these attributes are extremely important.

What’s in it for you:

• Competitive salary, which includes an attractive commission package
• An opportunity to travel both across the UK & Internationally.
• An amazing team culture where your ideas will be at the forefront of driving the business.
• Opportunity to take ownership of something and develop your skills.
• Fun! We can’t expect to deliver the best travel experiences on the planet if our team are not enjoying themselves.

If you don’t hear from us within three weeks, please note that your application has been unsuccessful.

To apply please e-mail Roxanne at recruitment@trutravels.com with a cover letter and CV explaining why you are the perfect person for this role or apply through the pink link!

Location: Medellin / Cartagena Colombia

Starting: December 2024

We are currently looking for awesome, motivated individuals to join us in Colombia. As a team, we are a close-knit bunch who live and operate in Latin America! The successful candidate will be living, working and partying alongside us here and welcomed into the TruFam.

Who we are:

We’re TruTravels and we’re a tour operator with a difference… We don’t do average. We only do mind-blowingly awesome. Our trips simplify life by including all accommodation, activities and transport, creating a hassle-free travel style where everyone has the same experience. Our customers spend more time having fun and less time worrying about budget. Our laidback and youthful approach makes our customers feel at ease in unfamiliar surroundings and connected to a group of people who have now become their family. In a nutshell, we offer life changing experiences. Game changing travel.

What you’ll do:

You will be the captain of your given tours and will be responsible for all travellers in the tours you run! You will create connections and build relationships, influence, and inspire them to live the dream, whilst having the time of their lives. You will be on the ball with all tour suppliers and ops, making sure everything runs like clockwork.

Roles/Duties:

• Your role will be to help give our TruTravellers the experience of a lifetime as you show them around paradise! Taking groups of young travellers along on our itineraries in Colombia.
• Living and breathing the TruTravels fun family vibe and ethos
• You will ultimately be responsible for ensuring that every tour member has the time of their lives, going over and above to make sure they are comfortable, safe and happy.
• You will become everyone’s best friend in the group, be entertaining, the star of the show throughout the tour and generally be awesome!
• As well as looking after customers and keeping them entertained you will have to inform them about the culture, customs and history relating to all our destinations.
• Show them the best night spots and take them to the best restaurants in the evenings to cater to everyone’s needs.
• You will be taking part in several activities from hikes, snorkeling boat trips etc so you must be reasonably active and not scared to get involved and try new activities.
• Make sure the customers stay safe and follow all local health and safety guidelines.
• There are some paperwork elements to the job such as keeping track of expenses.
• Generally helping to improve the marketing reach of the company through social media and always acting in a way to enhance and protect Tru’s excellent reputation.

Who are we looking for?

• Group leaders who can communicate with our TruTravellers and Operations in Latin America.
• Passionate about travel and have in-depth knowledge of the industry
• A strong leader
• Confident in presenting & training all types of people
• Must have a Colombian Passport
• Must be a qualified tour guide.
• Self-motivated, energetic, responsible, organized, trustworthy, hardworking individuals– these attributes are extremely important.
• Must be confident in speaking in front of a large group of people and leading them on your own (maximum 20 people at a time)
• As the most part of what you do in this role is travel, you MUST have a passion for travelling
• Individuals who can lead and take responsibility.
• Overall dedicated person who wants to enjoy life and work simultaneously.

What’s in it for you?

• Excellent experience for your CV & portfolio
• Enjoy free travel and accommodation with groups around Latin America
• Join a family of fun & ambitious people.
• Probably the best experience of your life and the opportunity to do what you love for a living!

To apply please e-mail Roxanne at recruitment@trutravels.com with a cover letter explaining why you are the perfect candidate for this role.