TruTravels Jobs

Product Coordinator

Location: Kingston Upon Thames

Role: Hybrid (in office three days a week)

Start Date: March 2025

What we’re looking for:

Are you passionate about travel, adventure and creating life-changing experiences? We're seeking a dynamic and attention-to-detail orientated Product Coordinator to join our team at TruTravels in Kingston. The successful applicant would be able to commute easily to the office 3 times a week. You need to be someone who loves doing competitor analysis, researching new destinations and wants to combine their love of travel with work!

Who we are:

We’re TruTravels and we’re a tour operator with a difference… We don’t do average. We only do mind-blowingly awesome. Our trips simplify life by including all accommodation, activities and transport, creating a hassle-free travel style where everyone has the same experience. Our customers spend more time having fun and less time worrying about budget. Our laidback and youthful approach makes our customers feel at ease in unfamiliar surroundings and connected to a group of people who have now become their family. In a nutshell, we offer life-changing experiences. Game-changing travel. Our TruFamily is what makes us Tru. Joining the TruCrew offers opportunities for growth, incredible experiences and learning whilst working in a fun, dynamic environment.

What you’ll do:

You’ll be our product expert, knowing each tour inside out! As well as being responsible for creating and maintaining accurate tour details and helping create new adventures.

Supporting the Head of Product, you’ll be delivering life changing group experiences across the entire tour portfolio and working closely with various teams worldwide to bring these tours to life.

A passion for travel is essential!

Responsibilities:

Product & Market Research:

• Competitor analysis for any new touring destinations and review our current programme of tours on a regular basis
• Collate and analyse performance data on a regular basis to suggest improvements where necessary
• Assist the Head of Product with researching and determining new opportunities
• Work with multiple teams to help create exciting tour itineraries for our customers
• Attend trade shows, as necessary, to gather as much information on trending destinations and potential routes for new TruTravels destinations

Content & Systems:

• Build any new product into all applicable systems & prepare training documents for other internal departments
• Maintain all tour content across multiple platforms
• Ensure pre departure packs and customer day to day itineraries are created for new tours and are accurate for all our current product, keeping them updated with any amendments to tours
• Ensure all content in the brochure is up to date and accurate ready for yearly production
• Work with the Marketing team to source media and content, as well as uploading and auditing tour images
• Provide accurate content for all new tours, in coordination with Marketing

Requirements:

• Prior experience working in a similar role or within the travel industry is preferred
• Passionate about travel, with a strong knowledge of both our destinations and keeping up with global travel trends
• Quick learner and competent around new systems
• Team-oriented with a willingness to collaborate across departments and contribute to various aspects of the business
• Ability to create exciting tour content is helpful, but not essential
• Ambitious and keen to develop both within the role, and the wider business

What we’re looking for:

• Excellent attention to detail
• Hard-working individual
• Eager and willing to learn
• Fluent in English
• Proactive, Self-motivated, responsible, organised, trustworthy, hardworking individuals

To apply please e-mail Roxanne at recruitment@trutravels.com with a cover letter and your CV explaining why you are the perfect person for this role.

If you do not hear from us within three weeks of submitting your application, please note that your application has been unsuccessful.

Only candidates progressing to the next stage will be contacted.

Graphic Designer

Location: Hybrid (3 days a week in Kingston Office)

Position Type: Permanent

Start Date: Early 2025

What you’ll do:

You’ll use your talent, passion and ambition to help bring the best creativity to match our incredible trips. You’ll think outside of the box and bring new, fun, innovative ideas to the table to develop our vision to change more lives through travel. You’ll have the passion to seek opportunities for learning, development and growth to better yourself and us. Ultimately, you’ll work with our already awesome marketing and creative team keeping us at the cutting edge of all things design and visual.

Who we are:

We’re TruTravels, a travel company offering mind-blowingly awesome experiences. Our trips simplify life by including all accommodation, activities and transport, creating a hassle-free travel style designed to give young people the most amazing experiences of their lives. Our customers spend more time having fun and less time worrying about budget. Our laidback and youthful approach makes our customers feel at ease in unfamiliar surroundings and connected to a group of people who have now become their family.

What we are looking for...

We are looking for a creative and driven individual looking to work as an in-house graphic designer within the travel industry at our Head Office in Kingston. This is a fantastic opportunity for an ambitious individual to apply their skills and knowledge to a range of creative disciplines within digital media. This person will take a lead on all graphic design and web content whilst assisting in relaying our overall brand vision and core values across social media, web development, digital marketing and throughout all marketing efforts through visual branding.

Responsibilities:

• Be confident in putting forward new creative ideas to the team and help develop the TruTravels branding through an ever-changing market by consistently evolving and elevating our visual output.
• Design and produce content for a range of digital assets (website, email, social media, advertising & any print work) using the brand's style and tone of voice.
• An ability to build on and enhance existing artwork and come up with creative new ideas to elevate the brand further.
• Take an interest in marketing - working closely with the marketing team.
• Work to enhance our website and suggest new designs for our pages (existing interest in UX/UI is great)
• An ability to think creatively, contributing to the brand’s growth in image and media presence.
• Ensure that all work is created to an exceptionally high standard on deadline and on brand.

What you’ll need to be:

• Organized & efficient with the ability to stay on top of your schedule
• Forward-thinking and have the ability to strategically create engaging visual content that is both on-brand and relative alongside our social media manager
• Confident in web design and maintenance.
• Proficient in Adobe Creative Cloud, namely: Illustrator, Photoshop & InDesign
• Experience with Lightroom *Experience in video editing is a plus.
• Well organised and a good team player.

To apply please e-mail Roxanne at recruitment@trutravels.com with a cover letter and your CV explaining why you are the perfect person for this role.

If you do not hear from us within three weeks of submitting your application, please note that your application has been unsuccessful.

Only candidates progressing to the next stage will be contacted.

GROUP LEADER - EUROPE

Location: Europe

Starting: April 2025

We are currently looking for awesome, motivated individuals to join us in Europe. As a team we are a close knit bunch who live and operate in Europe! The successful applicants/chosen ones will be living, working and partying alongside us here and welcomed into the Tru Fam.

Roles/Duties:

• Your role will be to help give our TruTravellers the experience of a lifetime as you show them around paradise! Taking groups of young travellers (18-30 something) along our itineraries in Europe. You will ultimately be responsible for ensuring that each and every group member has the time of their lives, going over and above to make sure they are comfortable, safe and happy. You will become everyone’s best friend in the group, be entertaining, the star of the show throughout the tour and also generally be awesome!
• As well as looking after customers and keeping them entertained you will have to inform them about the culture, customs and history relating to all of our destinations. You will also keep them informed on day to day plans and activities.
• Show them the best night spots and take them to the best restaurants in the evenings to cater to everyone’s needs.
• You will be taking part in a number of activities from hikes, snorkelling and boat trips etc so you must be reasonably active and not scared to get involved and try new activities.
• Make sure the customers stay safe and follow all local health and safety guidelines.
• There are some paperwork elements to the job such as keeping track of expenses, sending welcome emails and staying in contact with groups and also getting reviews in (a super important part of the job!)
• Generally helping to improve the marketing reach of the company through social media and always acting in a way to enhance and protect Tru’s excellent reputation.

Who are we looking for?

• Group leaders who can communicate with our Trutravellers and Operations in Europe. We are looking for leaders across our Europe Products, if there's one particular tour you are interested in applying for make sure to be clear in your application and why you'd be best suited to that specific tour!
• Must have a European Passport
• Massive plus if you could speak Greek, Croatian, Italian
• Must be a qualified tour guide and have a great sense of humour and fun.
• Self-motivated, energetic, responsible, organised, trustworthy, hard-working individuals– these attributes are extremely important.
• Must be confident in speaking in front of a large group of people and leading them by yourself (maximum 20 people at a time)
• People who like people and can get along with and build relationships with people from all walks of life “People’s people” - We can teach you the skills but you must have the right attitude and be willing to go over and above to provide customers with the best experience of their lives and further the company's growth and reputation.
• As part of the work is of course travel, you MUST have a passion for travel! And should have plenty of travel experience, especially within Europe!
• Individuals with self-control
• People who want to be part of something special and help us continue to grow
• Overall dedicated people who want to enjoy life and work simultaneously

What’s in it for you?

• Excellent references, referrals and experience for CV & portfolio
• Opportunity for future employment if excellent performance
• Enjoy free travel and accommodation with groups around Europe
• Regular parties and special events
• Join a family of fun & ambitious people
• Probably the best experience of your life and the opportunity to do what you love for a living…(priceless)

If you think you have got what it takes and are serious about joining our TruCrew, please apply via the button below. Good luck!

Sales Executive

Location – Kingston Upon Thames (Hybrid, 3 days in the office per week)

Start Date: December 2024

Are you passionate about travel, adventure and love sales? We're seeking a dynamic and detail-orientated Sales Executive to join our team at TruTravels in Kingston. We are looking for someone who is confident in their ability to provide confidence and excitement to travellers who are about to travel out to destinations for the trip of a lifetime! We’re looking for someone who is proactive, passionate about travel as well as sales and wants to combine their love of travel with work! The successful applicant will be based in London and would be happy to be in the office in Kingston Upon Thames, 3 days per week.

Who we are:

We’re TruTravels and we’re a tour operator with a difference… We don’t do average. We only do mind-blowingly awesome. Our trips simplify life by including all accommodation, activities, and transport, creating a hassle-free travel style where everyone has the same experience. Our customers spend more time having fun and less time worrying about budget. Our laidback and youthful approach makes our customers feel at ease in unfamiliar surroundings and connected to a group of people who have now become their family. In a nutshell, we offer life-changing experiences. Game-changing travel. Joining the TruCrew offers opportunities for growth, incredible experiences and learning whilst working in a fun, dynamic environment.

What you’ll do:

You will be our connector, creating that first and lasting impression on all customers. You’ll offer relentless customer service by building relationships with our travellers with the aim of simplifying life and offering a hassle-free booking service. Your knowledge and passion create a bond with travellers that leaves them feeling confident and excited for the adventure of a lifetime.

As a Sales Executive in Tru, you’ll be the point of contact for prospective travellers, delivering exceptional customer service and guiding clients toward their dream tours. You’ll play a crucial role in driving revenue by connecting travellers with the most suitable tour options, assisting with last-minute bookings, and ensuring each customer enjoys a seamless experience.

Responsibilities:

Sales & Conversion: 

• Drive sales by matching travellers with the most suitable tours based on their interests and needs. Maximize conversion rates by actively managing inquiries and following up on leads promptly and professionally. Maintain a thorough understanding of weekly and monthly performance targets, working collaboratively with the team to achieve these goals.

Customer Service:

Serve as the primary contact for travellers, providing excellent support via phone, email, and live chat. Address inquiries with a professional and friendly approach, ensuring a high level of customer satisfaction.​​​​​

Collaboration with Operations:

• Coordinate with the operations team to manage last-minute tour requests and secure bookings efficiently. Communicate customer needs accurately to ensure a smooth and organized travel experience.

Pre-Tour Coordination:

• Ensure customers have all necessary tour information and documentation for a seamless pre-tour experience.
• Promptly address any questions customers may have, providing clear and accurate information to enhance their trip preparation.

Marketing Support:

• Provide continuous feedback to the marketing team to ensure effective communication of key sales messages across social media and other channels.
• Contribute insights on customer needs and preferences to help shape targeted marketing campaigns.

Continuous Improvement:

• Commit to ongoing learning and improvement, staying informed about the latest trends in travel and sales. Proactively suggest process improvements and efficiencies to enhance team performance and customer satisfaction.

Requirements:

• Minimum of 2 years in a travel sales role or similar position.
• Passionate about travel, with a strong knowledge of our destinations.
• Excellent communication skills, both verbal and written, with the ability to engage and persuade diverse audiences.
• Proven track record in sales with the ability to meet and exceed targets.
• Team-oriented with a willingness to collaborate across departments and contribute to various aspects of the business.

What we are looking for:

• Great attention to detail
• Sales driven individual
• Hard-working individual
• Eager and willing to learn
• Fluent in English
• Has a strong sense of commitment
• Proactive, Self-motivated, responsible, organized, trustworthy, hardworking individuals - these attributes are extremely important.

What’s in it for you:

• Competitive salary, which includes an attractive commission package
• An opportunity to travel both across the UK & Internationally.
• An amazing team culture where your ideas will be at the forefront of driving the business.
• Opportunity to take ownership of something and develop your skills.
• Fun! We can’t expect to deliver the best travel experiences on the planet if our team are not enjoying themselves.

If you don’t hear from us within three weeks, please note that your application has been unsuccessful.

To apply please e-mail Roxanne at recruitment@trutravels.com with a cover letter and CV explaining why you are the perfect person for this role or apply through the pink link!

Location: Medellin / Cartagena Colombia

Starting: December 2024

We are currently looking for awesome, motivated individuals to join us in Colombia. As a team, we are a close-knit bunch who live and operate in Latin America! The successful candidate will be living, working and partying alongside us here and welcomed into the TruFam.

Who we are:

We’re TruTravels and we’re a tour operator with a difference… We don’t do average. We only do mind-blowingly awesome. Our trips simplify life by including all accommodation, activities and transport, creating a hassle-free travel style where everyone has the same experience. Our customers spend more time having fun and less time worrying about budget. Our laidback and youthful approach makes our customers feel at ease in unfamiliar surroundings and connected to a group of people who have now become their family. In a nutshell, we offer life changing experiences. Game changing travel.

What you’ll do:

You will be the captain of your given tours and will be responsible for all travellers in the tours you run! You will create connections and build relationships, influence, and inspire them to live the dream, whilst having the time of their lives. You will be on the ball with all tour suppliers and ops, making sure everything runs like clockwork.

Roles/Duties:

• Your role will be to help give our TruTravellers the experience of a lifetime as you show them around paradise! Taking groups of young travellers along on our itineraries in Colombia.
• Living and breathing the TruTravels fun family vibe and ethos
• You will ultimately be responsible for ensuring that every tour member has the time of their lives, going over and above to make sure they are comfortable, safe and happy.
• You will become everyone’s best friend in the group, be entertaining, the star of the show throughout the tour and generally be awesome!
• As well as looking after customers and keeping them entertained you will have to inform them about the culture, customs and history relating to all our destinations.
• Show them the best night spots and take them to the best restaurants in the evenings to cater to everyone’s needs.
• You will be taking part in several activities from hikes, snorkeling boat trips etc so you must be reasonably active and not scared to get involved and try new activities.
• Make sure the customers stay safe and follow all local health and safety guidelines.
• There are some paperwork elements to the job such as keeping track of expenses.
• Generally helping to improve the marketing reach of the company through social media and always acting in a way to enhance and protect Tru’s excellent reputation.

Who are we looking for?

• Group leaders who can communicate with our TruTravellers and Operations in Latin America.
• Passionate about travel and have in-depth knowledge of the industry
• A strong leader
• Confident in presenting & training all types of people
• Must have a Colombian Passport
• Must be a qualified tour guide.
• Self-motivated, energetic, responsible, organized, trustworthy, hardworking individuals– these attributes are extremely important.
• Must be confident in speaking in front of a large group of people and leading them on your own (maximum 20 people at a time)
• As the most part of what you do in this role is travel, you MUST have a passion for travelling
• Individuals who can lead and take responsibility.
• Overall dedicated person who wants to enjoy life and work simultaneously.

What’s in it for you?

• Excellent experience for your CV & portfolio
• Enjoy free travel and accommodation with groups around Latin America
• Join a family of fun & ambitious people.
• Probably the best experience of your life and the opportunity to do what you love for a living!

To apply please e-mail Roxanne at recruitment@trutravels.com with a cover letter explaining why you are the perfect candidate for this role.